Custom CRM and job management system that transformed operations, saving hours of admin time and giving complete business visibility.
GKW designs and installs complex automated gates. As the business scaled, their legacy systems became a bottleneck. They were relying on memory, paper notes, and a partially broken off-the-shelf CRM that couldn't handle their specific workflow.
"We didn't know who was doing what, or when. Admin was eating up our weekends."
Data was scattered across fragmented systems. Finding a client's history took minutes, not seconds.
Admin staff spent hours manually cross-referencing paper diaries with digital records.
There was no clear visibility over who was doing what, or when projects would be completed.
Job tracking relied heavily on people's memory, creating delays and confusion.
We moved beyond the limitations of off-the-shelf software to build a bespoke solution that maps 1:1 with GKW's operational reality. A single source of truth for the entire company.
Digitised the entire job lifecycle, reducing human error to near zero.
Engineers capture photos and client signatures instantly via tablet.
Successfully sanitised and migrated years of fragmented historical data.
By replacing manual processes with intelligent automation, we delivered results that changed how GKW runs day-to-day.
Automated workflows save countless hours of manual data entry every single week.
Real-time operational visibility across all active projects, from quote to installation.
Jobs, clients, and paperwork are now unified in one accessible, secure cloud location.
Engineers spend more time working on-site and significantly less time on paperwork.
The interface was designed with GKW's daily workflows in mind. The scheduler view gives instant visibility over engineer availability and job assignments, while the client profile centralises all project history, communications, and documentation in one place. Every interaction was optimised to reduce clicks and cognitive load.
We will sit down with you, map out how your business actually runs, and show you exactly where you are losing time. No sales pitch. No obligation. Just a proper conversation about what could be better.
We usually reply the same day. Based in the UK.